The ITSM (IT Service Management) market is expanding as businesses prepare to scale up their IT staff. Managing IT infrastructure, providing business services, and supporting agile development, DevOps, and cloud services are all parts of ITSM. Additionally, ITSM aids in decreasing manual labor, which raises employee productivity.
The ITSM products now on the market include programs that may be used to accomplish various functions, including incidence management, problem management, change management, request management, release management, and reporting. With escalating issues in this area, ITSM product capabilities have grown. However, ServiceNow is one platform that stands out from the rest of the ITSM tools.
ServiceNow is becoming increasingly popular among companies experiencing digital transformations since it enables firms to use a single platform for all IT service management (ITSM) requirements. Not sure if it’s the right fit for you? Read on to discover the six reasons why ServiceNow is the best ITSM partner.
1. ServiceNow is Simple to Use
A ServiceNow implementation partner offers a service model that categorizes, organizes, and automates the flow of work, eliminating email and spreadsheets from the process to speed up the provision of services. A consumerized “light-speed” service experience created for the entire organization replaces those manual transactions.
Although ServiceNow offers several solutions for business issues, one of its main advantages is that it requires only a tiny bit of configuration to get started in an organization. It implies that you can get to work immediately, discover problems, and start solving them.
2. ServiceNow is Fast
ServiceNow was created to manage everything as a service, which makes it possible for modern businesses to function more quickly and flexibly than ever before. It achieves this by applying a service-oriented perspective to routine work activities, tasks, and procedures.
It is effective because it provides you with a reliable platform, complete with architecture, right out of the box. From there, you don’t even need to bother about the structure of your databases, as you can work on the rules and develop the forms rapidly.
In addition to having roughly 75% of your work completed for you as soon as you set it up, it also has a reasonably open architecture that allows you to take it and plug it into many systems or processes that are not otherwise represented.
3. ServiceNow is Powerful
In addition to being fast, ServiceNow is also extremely powerful in every aspect of its design. Enterprise service domains can use ServiceNow to define services, create an intuitive service experience, deliver services, ensure service availability, and evaluate essential service metrics. Here are just a few of the tools you can use in ServiceNow:
- Application Development
- Field Service Management
- Finance Service Management
- HR Service Management
- IT Service Management
4. ServiceNow is Omnipresent
ServiceNow is a cloud-based PaaS that is available everywhere and at all times. The most significant advantage of being cloud-based is that there are no attachments to a local resource, and it can swiftly scale across numerous networks.
Unlike other platforms, ServiceNow was natively built in the cloud and shows. Many cloud services are not designed to handle the demands of enterprise IT. They are used to perform a low volume of transactions and to serve departmental, less critical workloads.
ServiceNow stands out since it was created with large businesses in mind. It is scalable and has the durability to withstand the demands of the IT sector.
5. ServiceNow Includes the Annual Knowledge Conference
Over 20,000 people worldwide attend ServiceNow’s annual Knowledge conference, which frequently takes place in Las Vegas, NV, and offers more than 400 sessions in just under 6 days. This specialized conference allows you to network with thousands of service managers, experts, and thought leaders worldwide.
The conference is always highly received, and 92% of respondents at the most recent Knowledge conference stated they expected to return. Additionally, 91% claimed they learned something new about ServiceNow and its features.
6. ServiceNow Provides a Mobile Agent
ServiceNow allows IT service agents to complete tasks on any mobile device they desire. They can use this solution to update their data, collaborate with teams, and even reassign jobs with simple swipes and movements. Because the ServiceNow platform is cloud-based, you may operate a single system of record when integrating a new app or tool.
Conclusion
ServiceNow is one of the fastest-growing software firms and has done exceptionally well in the ITSM industry. It is a gift for the information technology business, which constantly works to optimize operations, from mapping delivery to orchestration. Additionally, it is adaptable and expandable to meet the organization’s current and future business requirements. The reasons why ServiceNow is the best ITSM partner for your firm are listed in this article in case you are still unclear if it is the right fit for your organization.