How Houston Restaurants and Hotels Can Build a More Resilient Workforce
The staffing challenges facing Houston's hospitality industry aren't new, but they've intensified. Since 2020, the industry has dealt with elevated turnover, a reduced pool of available experienced workers, and demand patterns that are harder to predict than they used to be. Operators who've adapted have generally done so by rethinking how they approach workforce planning — not just reacting faster to the same old problems.
The Real Cost of Turnover in Hospitality
Turnover is accepted as a fact of life in the hospitality industry, and to some degree that's unavoidable. But treating it as completely normal and unmanageable leads operators to underinvest in retention strategies that would make a meaningful difference.
The fully-loaded cost of replacing a hospitality worker — including r...