Urban Outfitters Return Policy: A Comprehensive Guide to Hassle-Free Returns

Urban Outfitters Return Policy: A Comprehensive Guide to Hassle-Free Returns

In the fast-paced world of fashion, making online purchases can sometimes be a daunting task. Will the clothes fit properly? Will the colors match the online images? What if I change my mind after the purchase? These are just a few of the questions that often arise when shopping for apparel and accessories. However, Urban Outfitters, a popular retail chain known for its trendy clothing and unique lifestyle products, has a return policy that aims to alleviate these concerns and provide customers with a hassle-free shopping experience.

In this comprehensive guide, we will delve into the intricacies of the Urban Outfitters return policy. We will explore the key features, time frames, and procedures involved in returning merchandise, whether purchased online or in-store. By the end of this article, you will have a clear understanding of the return policy and be well-equipped to make informed decisions when shopping at Urban Outfitters.

Overview of the Urban Outfitters Return Policy

Urban Outfitters is committed to customer satisfaction and provides a flexible return policy. Whether you purchased an item online or in one of their physical stores, they offer options for returns, exchanges, and refunds. However, it is essential to familiarize yourself with the specific guidelines to ensure a smooth return process.

Return Time Frames for Online Purchases

If you made a purchase on the Urban Outfitters website, you have 30 days from the date of delivery to return the item(s). This time frame allows you to carefully inspect the product, try it on, and determine if it meets your expectations.

Return Time Frames for In-Store Purchases

For purchases made at a brick-and-mortar Urban Outfitters store, the return time frame is slightly different. You have 30 days from the date of purchase to return or exchange the item(s). It is important to note that if you made an in-store purchase and prefer to return the item(s) via mail, the same 30-day return window applies.

Eligibility Criteria for Returns

To be eligible for a return or exchange, the item(s) must meet certain criteria. Urban Outfitters requires that the merchandise is unworn, unused, and in its original condition with all tags and labels intact. Additionally, items must be accompanied by the original receipt or proof of purchase.

Return Procedures for Online Purchases

Returning an online purchase to Urban Outfitters is a straightforward process. Here are the steps to follow:

Initiate the Return: Begin by visiting the Urban Outfitters website and accessing the “Returns” section. Locate your order using the provided information and select the item(s) you wish to return. Specify the reason for the return and choose whether you prefer a refund or exchange.

Packaging the Item(s): Once the return is initiated, carefully package the item(s) in their original packaging or a suitable alternative. Ensure that all tags, labels, and accessories are included.

Print the Return Label: Urban Outfitters will provide a prepaid return label, which you should print and affix to the package.

Drop off the Package: Take the securely packaged item(s) to a suitable shipping carrier and send it to the provided return address. It is advisable to retain the tracking number for reference.

Processing the Return: Once Urban Outfitters receives your return, they will inspect the item(s) to ensure they meet the eligibility criteria. If everything checks out, you will receive a refund or exchange according to your preference.

Return Procedures for In-Store Purchases

Returning an item purchased from an Urban Outfitters store involves a slightly different process. Here’s what you need to do:

Locate the Receipt: Ensure you have the original receipt or proof of purchase for the item(s) you intend to return. This documentation is crucial for the in-store return process.

Find the Nearest Store: Locate the closest Urban Outfitters store and bring the item(s) you wish to return along with the original receipt. It is recommended to return the item(s) to the same store where you made the purchase, but other Urban Outfitters locations should also accept returns.

Speak to an Associate: Approach an associate at the store and explain that you would like to make a return. Provide them with the item(s) and the receipt.

Inspection and Processing: The associate will inspect the item(s) to ensure they meet the return eligibility criteria. If everything is in order, you will receive a refund or exchange as per your preference.

Returns for Defective or Damaged Items

In the unfortunate event that you receive a defective or damaged item from Urban Outfitters, they have procedures in place to address such situations. If the defect or damage is evident upon delivery, contact Urban Outfitters’ customer service immediately to initiate a return or exchange. If the issue arises after using the item, you should reach out to customer service as soon as possible to discuss the matter.

Returns for Final Sale Items

Urban Outfitters occasionally designates certain items as “final sale,” meaning they cannot be returned or exchanged. It is important to review the product description or inquire with a store associate before purchasing such items. Final sale items are typically non-refundable and cannot be returned unless they are defective or damaged.

Returning Gifts Purchased from Urban Outfitters

If you received a gift from Urban Outfitters and need to return or exchange it, the process is relatively straightforward. You will need to provide either the original gift receipt or the email confirmation of the gift purchase. Urban Outfitters will facilitate the return or exchange based on their standard policies.

Urban Outfitters Exchange Policy

Urban Outfitters offers exchanges for eligible items, subject to availability. If you wish to exchange an item, you can follow the return procedures mentioned earlier and specify your preference for an exchange instead of a refund. The availability of the desired item(s) will determine whether an exchange can be processed.

Urban Outfitters Refund Policy

Urban Outfitters’ refund policy is designed to provide customers with a prompt reimbursement. Once the returned item(s) are received and inspected, Urban Outfitters will initiate the refund process. The refund will be issued through the original payment method, and it may take several business days for the funds to appear in your account, depending on the payment provider.

Urban Outfitters Return Policy: Final Thoughts

The Urban Outfitters return policy aims to ensure customer satisfaction by providing options for returns, exchanges, and refunds. Whether you shop online or in-store, understanding the return guidelines and procedures is essential for a hassle-free experience. By adhering to the eligibility criteria and following the outlined steps, you can confidently navigate the return process and enjoy a seamless shopping journey with Urban Outfitters.


Urban Outfitters’ customer-centric return policy demonstrates their commitment to providing excellent service and ensuring customer satisfaction. Whether you need to return an item due to sizing issues, a change of preference, or a defective product, Urban Outfitters has established clear guidelines and procedures to make the process as smooth as possible. So, next time you embark on a shopping spree at Urban Outfitters, you can do so with the peace of mind that returns are hassle-free and convenient.